Challenges

With a hundred or more daily repairing cases, traditional manual document and business processing is no longer able to fulfill the continuous expansion for extensive services and internal information tracking and monitoring.

• Communication problems between front desk customer service officers and internal engineers

• Limited security control on the shared data which increases the risk of data lost

• Difficult to standardize the approval process

• Unable to monitor the process status online

• Difficulty on reporting without any system automation

• Difficult to evaluate the staff productivity

• Paper transaction documents damaged or lost

• High operation and administration costs on traditional manual filing

• Transaction delay on processing across engineers

Solution

FlexWorkflow Suite provides a comprehensive solution to automate the documents and processes within the corporate.

• Using Tablet PCs at the repair centre counters to serve their customers with online e-forms and on-screen signatures

• Eliminate the paper forms in the repair service process

• Automatically generate the terms and conditions for the corresponding manufacturer and model in customer receipts

• Standardize the approval process in all the repair service transactions

• Centralize the inventory on computer accessories and parts for internal and external vendor tracking

• The productivity reports provide a signifying summary for improving management and control on business processes

Benefits

• Improve service levels and company professional image

• Streamline the connection between the external transactions and the internal processes to increase productivity

• Better connection and interaction with customers and partners to build a more robust and productive relationship

• Avoid information lost

• Enhancing the customer satisfaction by online transaction monitoring

• Allow close monitoring on the productivity of individual staff

• Improve the average transaction time of all business processes by 30%

• Dramatically reduce the average operation cost on business processes by 25%